KF TechKnowledgy provides a multi-faceted full range of outsourced IT support options. These options are multi-tiered to suit your business requirements. We utilise best practice support structures including ITIL and MOF. Our wide reach and years of industry experience assure best-practice support structures to all of our clients.
We tailor-make solutions to meet your IT requirements. These services include:
On-site full-time resources
Flexible Service Level Agreements
A KF TechKnowledgy account manager will handle your IT needs to ensure personalised service and regular support in all areas. Our delivery mechanism ensures the highest service level and is based on continuous monitoring, management and control, with escalation procedures leading to the dispatch of technical resources to the customer site when necessary.
Utmost priority is placed on proactively managing your environment.
Through our in-depth partnerships and technical certifications with most major hardware suppliers, KF TechKnowledgy can keep your critical devices running smoothly using an extensive suite of hardware repair services that allow you to maximise equipment uptime, extend the usable life of your equipment and protect it against failure due to manufacturer defect.